Shipping policy

Shipping and delivery

  • The order is shipped after the order is confirmed and the payment process is completed via credit card, mada, or via PayPal.
  • Shipping fees appear on the order completion page before completing the payment process and completing the order
  • The shipping company representative will contact you on your mobile phone registered in the order to confirm the delivery location immediately and deliver the order as soon as the process is completed and the order is confirmed.
  • Delivery is available in the Eastern Region and shipping is done to the rest of the Kingdom and the Gulf countries
  • Orders are delivered within 2-3 working days in the Eastern Province from completion and confirmation of the order, and from 3-7 working days to the rest of the Kingdom’s regions, while to the rest of the Gulf countries, it ranges between 8-10 days.
  • The store is not responsible for damages resulting in the event that it is impossible to contact the customer and deliver the shipment and retrieve it due to the inability to communicate or due to his not being in the same city for delivery. Therefore, please be careful to enter the correct contact information and track your shipment until it is received from the shipping company and make sure that the buyer or recipient is present in the city to receive the shipment. .
  • Market Store is not responsible for damage resulting from the shipping process. 
  • Any delay in the delivery date of the shipment due to the transportation company is considered beyond the responsibility of the Market store.